Redeeming Your Experience
I Won a Trip — What Happens Next?
Congratulations on winning a LuxGive experience! Here’s what to expect: The nonprofit closes out the event. After the fundraising event ends, the nonprofit organization is responsible for submitting your name and contact information to LuxGive. This can take anywhere from a few days to a few weeks after the event. You receive a Welcome Email. Once we receive your details, LuxGive sends you a Welcome Email containing your Winner’s Certificate and a unique *redemption codeSome readersHow Do I Redeem My Experience?
To begin the booking process: Locate your Welcome Email from LuxGive. It contains your Winner’s Certificate and redemption code. Complete the Redemption Form at luxgive.com/redemption-form to indicate that you’re ready to book. A Guest Services specialist will contact you — typically within 48 hours — to begin planning your trip. If you’ve submitted the form and haven’t heard back within a few business days, reach out via live cFew readersI Haven’t Heard from Anyone About My Trip — What Should I Do?
If you’ve won a trip and haven’t been contacted by LuxGive, here are the most common reasons and what to do: If the event was recent (within the past few weeks): The nonprofit organization may not have closed out the event and submitted winner details to us yet. This is the most common reason for delays. We can only begin the process once we receive your information from the nonprofit. If it’s been more than 30 days since your event: Contact us directly. Provide your fullFew readers
Planning Your Trip
What’s Included in My Trip?
Each LuxGive experience includes different amenities depending on the specific package. In general, most experiences include: Accommodation for the number of nights specified on your winner’s certificate. Premium Guest Services — a dedicated concierge team to help with trip planning, local recommendations, and coordination. What is typically NOT included (unless specifically stated in your package): Flights and airfare Meals (unless the package is described as “all-inclFew readersWhat Are the Blackout Dates and Booking Deadlines?
Booking window: Refer to your winner’s certificate for your experience’s validity terms. You typically have 12 months from the event date to book your trip and 24 months to travel. Blackout dates: Some experiences have blackout periods when the property is not available. Common blackout dates include Easter week, Thanksgiving, and December 15 through January 15. Specific blackout dates are listed on your winner’s certificate. Booking flexibility: Most propertiFew readersWhere Is My Property Located? How Do I Get There?
Property addresses and location details are shared by your Guest Services specialist as your trip date approaches. If you need the address sooner (for example, to book flights), contact your specialist directly or reach out via live chat. Helpful tips: Closest airport: Your Guest Services specialist can advise which airport to fly into and the best transportation options. Transportation: Depending on the destination, options may include rental cars, taxis, private transfers, orFew readersUnderstanding Your Guest Services Specialist
Once your trip is activated, you’ll be assigned a dedicated Guest Services specialist. Depending on your experience, your Guest Services specialist may be the direct provider of the experience. These individuals are trusted, LuxGive partners and are vetted to provide a high standard of service. Here’s what they do and how to work with them: What your specialist helps with: Selecting your property Choosing travel dates and checking availability Coordinating booking details with the prFew readers
Changes, Upgrades & Cancellations
Can I Change My Destination or Swap My Trip?
In many cases, yes — changes are possible but depend on your specific package and availability. Here’s what to know: If your certificate offers multiple destination choices: You’ll select your preferred destination during the booking process with your Guest Services specialist. If you’d like to switch to a different experience entirely: Your Guest Services can provide personalized options. Changes may incur additional costs. All changes are handled through your assigned Guest SFew readersCan I Bring Additional Guests or Children?
Guest capacity is listed on your winner’s certificate. If you’d like to bring additional people beyond what’s included: Adding guests: Some properties can accommodate additional guests for an extra fee. Contact your Guest Services specialist to inquire. Bringing children: Children are welcome at most properties. If the package is listed for a specific number of adults (e.g., “trip for 2”), you may be able to bring children — check with your specialist for age policies and crib/pFew readersCan I Extend My Stay?
Yes, in most cases you can extend your stay beyond the nights included in your package. Additional nights are typically available at an extra cost and subject to availability. To request an extension, contact your Guest Services specialist and let them know your preferred dates. They’ll coordinate with the property and provide pricing for the additional nights. You can also reach us via live chat.Few readersIs My Experience Transferable?
Experiences are non-transferable. If you are unable to use your experience due to unforeseen circumstances (e.g. pregnancy, medical, etc), contact your Guest Services specialist to discuss the options.Few readersWhat Is LuxGive’s Cancellation and Refund Policy?
If you’ve won an experience and need to cancel: Contact your Guest Services specialist or reach out to LuxGive via live chat on our website. We’ll work with you to explore options. Once booked, your experience is confirmed and can not be cancelled. LuxGive recommends purchasing travel insurance to protect in case of travel disruptions, warnings and advisories. LuxGive does offer travel insurance. Please speak with your Reservation Specialist for detaiFew readersDoes LuxGive Offer Travel Insurance?
Yes, LuxGive does offer travel insurance for an additional fee. Speak with your Reservation Specialist for details and quotes. Emergency contacts while travelling: If you experience an urgent issue during your trip, contact your on-site contact listed on your itinerary. Should you need further support, you can contact LuxGive for after-hours emergencies, on +1 (888) 589-4483.Few readersFiling a Complaint or Reporting an Issue
If something goes wrong with your trip or you’re unhappy with your experience, here’s how to get help: During your trip: Contact your Guest Services specialist immediately. They can often resolve issues in real time by coordinating with the property or service provider. Please note that any consideration for reimbursement or other accommodations is assessed by LuxGive based on the nature and impact of the issue. While concerns raised after check-out will always be reviewed, we're unabFew readers