I Won a Trip — What Happens Next?

Congratulations on winning a LuxGive experience! Here’s what to expect:

1. The nonprofit closes out the event. After the fundraising event ends, the nonprofit organization is responsible for submitting your name and contact information to LuxGive. This can take anywhere from a few days to a few weeks after the event.
2. You receive a Welcome Email. Once we receive your details, LuxGive sends you a Welcome Email containing your Winner’s Certificate and a unique redemption code. This email comes from a @luxgive.com address. Be sure to check your spam folders.
3. A Guest Services specialist is assigned to you. Complete your redemption form and a Guest Services Specialist will reach out to help book your experience.
4. You book and travel. Work with your specialist to choose dates and finalize your trip details. Refer to your winner’s certificate for your booking and travel periods. 

Haven’t received your Welcome Email?

• Check your spam/junk folder for emails from @luxgive.com.
• If it’s been more than 30 days since your event, reach out to us via live chat on our website or call +1 (888) 589-4483. Have your full name, the name of the event/organization, and your email address ready.

Updated on: 24/06/2026