Filing a Complaint or Reporting an Issue

If something goes wrong with your trip or you’re unhappy with your experience, here’s how to get help:

• **During your trip: **Contact your Guest Services specialist immediately. They can often resolve issues in real time by coordinating with the property or service provider. Please note that any consideration for reimbursement or other accommodations is assessed by LuxGive based on the nature and impact of the issue. While concerns raised after check-out will always be reviewed, we're unable to offer refunds or compensation for issues that were not reported during your stay.
• After your trip: Reach out via live chat on our website with details about the issue, including your booking number, dates, and a description of what happened.
• **If you’d like to escalate: **You can request to speak with our Guest Relations team by calling +1 (888) 589-4483 or through live chat. Please have your booking reference number ready.

We take all feedback seriously and work to resolve issues as quickly as possible. Common concerns we can help with include property discrepancies (what was advertised vs. what was provided), service issues, and booking miscommunications.

Updated on: 22/05/2026