Is There a Deadline to Book, Travel, or Use My Trip?

There is a Booking Deadline and a Travel Deadline during which you may use your trip. To find those deadlines: 

• Check your Winner’s Certificate: In line with the terms and conditions on your Winner’s Certificate, which has been linked in your Welcome Email, your experience includes a booking window and a travel window. 
• • It’s important to check the exact terms on your Winner’s Certificate, because though this is usually a 12-month booking window and 24-month travel window from your event date, it can vary by experience. 
  • Your experience must be booked by that Booking Expiration Date, and you have until the Travel Expiration Date to travel.
• Contact your Nonprofit Organization: Your event contact will be able to assist with the booking and travel deadlines for the experience you won.
• Need further assistance? If you cannot find the Booking Expiration Date or Travel Expiration Date, or believe your listed dates are in error, please reach out to our Website Chat for further assistance. 

Contact us: Website Chat or call +1 (888) 589-4483 (Monday through Friday, 9:00 AM – 5:00 PM EST).

Updated on: 15/10/2026