How Does Payment and Invoicing Work?

LuxGive does not collect payment from your donors directly. Here’s how the payment process works after your event:

Your event takes place. You auction or raffle the LuxGive experience(s) to your donors.
**You collect payment from the winning bidder. **The donor pays your organization the full winning bid amount.
**You report the results to LuxGive. **Enter the details of which experiences sold and provide the winner’s contact details (name, email, and phone number) in the LuxGive portal.
LuxGive invoices your organization. Download your invoice for the nonprofit price of the experience(s) that sold from the portal. Payment is due within 21 days of the invoice date.
**Once payment is processed, winners are contacted. **Your donor receives a redemption email with their Winner’s Certificate and instructions to begin booking their experience.

Accepted payment methods: ACH, wire transfer, and credit card.

**Key point: **You are only invoiced for experiences that actually sold. Unsold experiences carry zero financial obligation.

If you need to add a winner or adjust an invoice, contact your Fundraising Consultant or reach out via live chat at luxgive.com.

Updated on: 22/05/2026

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