> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.luxgive.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What Is LuxGive’s Cancellation and Refund Policy?

**If you’ve won an experience and need to cancel:**
Contact your Guest Services Specialist or reach out to LuxGive via [__Website Chat__](https://luxgive.com). We’ll work with you to explore options.
**Once booked, your experience is confirmed and cannot be cancel**l**ed.** LuxGive recommends purchasing travel insurance to protect in case of travel disruptions, warnings, and advisories. 

**LuxGive does offer travel insurance.** Please speak with your Reservation Specialist for details.