Supporting Your Nonprofit Clients — Winner Info & Fulfillment

One of my client’s donors needs their trip winner information resent. Contact your Account Manager or reach out via live chat on our website with the trip winner’s name, the nonprofit organization, and the experience they won. We can resend the Welcome Email to the winner or to you for forwarding.

A trip winner’s email was compromised. How do we update their contact information? Contact us via live chat on our website or call +1 (888) 589-4483. For security purposes, we may need to verify the winner’s identity before updating contact information on their file.

My client’s event has closed but the winners haven’t received their emails yet. The fulfillment process begins once the nonprofit has closed out its event with us and payment has been processed. Contact your Account Manager or our team via live chat and we’ll provide a status update.

Can I attend a client’s Discovery Call with LuxGive? Absolutely. If you’d like to be included in the call between your client and their Fundraising Consultant, let us know when scheduling and we’ll include you.

Updated on: 22/05/2026