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# Supporting Your Nonprofit Clients — Winner Info & Fulfillment

**One of my client’s donors needs their trip winner information resent.** Contact your Account Manager or reach out via [__Website Chat__](https://luxgive.com) with the trip winner’s name, the nonprofit organization, and the experience they won. We can resend the Welcome Email to the winner or to you for forwarding.

**A trip winner’s email was compromised. How do we update their contact information?** Contact us via [__Website Chat__](https://luxgive.com) or call **+1 (888) 589-4483**. For security purposes, we may need to verify the winner’s identity before updating contact information on their file.

**My client’s event has closed but the winners haven’t received their emails yet.** The fulfillment process begins once the nonprofit has closed out its event with us and payment has been processed. Contact your Account Manager or our team via [__Website Chat__](https://luxgive.com) and we’ll provide a status update.

**Can I attend a client’s Discovery Call with LuxGive?** Absolutely. If you’d like to be included in the call between your client and their Fundraising Consultant, let us know when scheduling and we’ll include you.