> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.luxgive.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I Won a Trip — What Happens Next?

Congratulations on winning a LuxGive experience! Here’s what to expect:
1. **The nonprofit closes out the event.** After the fundraising event ends, the nonprofit organization is responsible for submitting your name and contact information to LuxGive. This can take anywhere from a few days to a few weeks after the event.
2. **You receive a Welcome Email.** Once we receive your details, LuxGive sends you a Welcome Email containing your **Winner’s Certificate** and a unique **redemption code**. This email comes from an @luxgive.com address. Be sure to check your spam folders.
3. **A Guest Services Specialist is assigned to you.** Complete your redemption form and a Guest Services Specialist will reach out to help book your experience.
4. **You book and travel.** Work with your specialist to choose dates and finalize your trip details. Refer to your Winner’s Certificate for your booking and travel windows. 

**Haven’t received your Welcome Email?**
* Check your spam folders for emails from @luxgive.com.
* If it’s been more than 30 days since your event, reach out to us via [__Website Chat__](https://luxgive.com) or call **+1 (888) 589-4483**. Have your full name, the name of the event/organization, and your email address ready.