> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.luxgive.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How Do I Reset My Password or Fix Login Issues?

If you’re having trouble logging in to the LuxGive portal, here are your options:
* **Forgot your password?** Visit [__luxgive.com/forgot-password__](https://luxgive.com/forgot-password) to reset your password. You’ll receive a reset link at the email address associated with your account.
* **Invitation email not received?** Check your spam or junk folder — the email may have been filtered. The subject line will reference “Welcome to the LuxGive Family.”
* **Need to change the email on your account?** Reach out to your Fundraising Consultant or contact us via [__Website Chat__](https://luxgive.com) and we can update the email on file.
* **Previous administrator left your organization?** Contact us via [__Website Chat__](https://luxgive.com). We’ll verify your identity and send a new portal invitation to the appropriate person.

**Support is available** Monday through Friday, 9:00 AM – 7:00 PM EST via [__Website Chat__](https://luxgive.com) or by calling **+1 (888) 589-4483**.